Terms & Conditions
Terms & Conditions
1) 100 Days Replacement Policy
Thank you for choosing our tech product. We are committed to providing you with a high-quality and reliable device. In order to ensure your satisfaction, we offer a 100 Days Replacement Policy for internal damages only. Please carefully review the terms and conditions outlined below:
Eligibility:
a. This policy is applicable only to the original purchaser of the product.
b. The product must have been purchased from an authorized retailer or our official website.
Coverage:
a. This policy covers internal damages that occur during normal use of the product within 100 days from the date of purchase.
b. Internal damages include malfunctions, defects, or failures that affect the performance or functionality of the device.
c. Any physical damage, water damage, or damage caused by improper use, accidents, negligence, tampering, or unauthorized repairs will not be covered under this policy.
Process for Replacement:
a. In the event of an internal damage issue, please contact our customer support within 100 days from the date of purchase to initiate the replacement process.
b. You will be required to provide the original proof of purchase, such as an invoice or receipt, along with the product for verification purposes.
c. Our customer support team will guide you through the necessary steps for returning the product and obtaining a replacement.
d. The replacement will be of the same model or a model with similar specifications, subject to availability.
Exclusions:
a. This policy does not cover damages resulting from:
i. Accidental or intentional physical damage, including drops, impacts, or mishandling.
ii. Water damage or exposure to liquids.
iii. Unauthorized repairs, modifications, or disassembly.
iv. Any damage caused by improper use, neglect, or misuse.
v. Change of mind or dissatisfaction with the product’s features, design, or performance does not qualify for a replacement under this policy.
Limitations:
a. This replacement policy is valid only for the original product and is non-transferable.
b. The replacement product provided under this policy will not extend or renew the original warranty period.
Discretion:
a. Our company reserves the right to determine the eligibility for replacement based on the provided information and assessment of the product.
b. We reserve the right to modify or terminate this policy at any time without prior notice.
Please note that this 100 Days Replacement Policy is subject to the laws and regulations of the country of purchase. For any further inquiries or assistance, please reach out to our customer support.
2) Refund & Return Policy
Returns
We understand that there may be instances where you need to return a product. However, please note that we do not accept returns after the product seal has been opened, except in cases where the item received is defective or damaged.
If you receive a defective or damaged product, we kindly ask you to contact our customer support team within a year of receiving the item. We may require photographic evidence or further information to validate the issue. Once the defect or damage is verified, we will provide instructions on returning the item.
Refunds
If your return is approved due to a defective or damaged item, we will initiate a refund. Please note that we reserve the right to determine whether a product is defective or damaged based on the evidence provided. The refund will be issued using the original payment method used during the purchase.
Refunds will be processed within 14 days of receiving the returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Non-Returnable Items
We do not accept returns for the following items:
- Products with opened or broken seals.
- Products that are used, worn, altered, or damaged after delivery.
- Items that are not in their original condition or packaging.
- Please ensure that you carefully review your order before opening the product seal to avoid any inconveniences related to returns.
Warranty Coverage
Kick products are covered by a limited warranty for a period of one (1) year(6 months for battery) from the date of purchase. This warranty covers defects in materials and workmanship under normal use. If your product is damaged or defective due to manufacturing defects within this warranty period, we are here to assist you.
Warranty Exclusions
Please note that our warranty does not cover the following:
- Products that have been tampered with or modified by unauthorized personnel.
- Products that show signs of physical damage, including cracks, dents, or scratches.
- Products that have been exposed to liquid damage, such as immersion in water or exposure to excessive moisture.
- After the initial 6 months from the Date of Purchase, any defects in battery life or other issues related to the product’s battery will no longer be covered under warranty.
Warranty Claim Process
If you believe your Kick product is damaged or defective under normal use within one (1) year of purchase, please follow these steps to initiate a warranty claim:
- Contact our customer care service at [email protected] or leave a message on +977-9820810020. Provide details of the issue, including the product model, purchase date, and a brief description of the problem.
- Our customer care team will guide you through the warranty claim process and may request additional information or evidence to validate the issue.
- If the warranty claim is approved, we will provide instructions on returning the product. Please ensure the item is securely packaged to prevent any further damage during transit.
- Once we receive the returned item, our team will assess it for eligibility under the warranty policy. If the product is deemed eligible for warranty coverage, we will repair or replace it at our discretion.
Please note that you will be responsible for any shipping costs associated with returning the item for warranty service.
Limitations of Liability
Kick’s liability under this warranty is limited to the repair or replacement of the product as determined by our technical team. We are not liable for any incidental or consequential damages arising from the use or misuse of our products.
This warranty is valid only for the original purchaser and is not transferable.
3)3hrs Guaranteed Delivery or FREE Policy
- Eligibility: This policy applies to orders placed within specified timeframes as outlined below. By placing an order, you agree to abide by these terms and conditions.
- Guaranteed Delivery Timeframe: Orders placed between Monday and Friday, from 10:00 AM to 5:00 PM, are eligible for the 3-hour guaranteed delivery. Orders placed outside of these hours will be processed on the next working day.
- Exclusions: This policy does not apply to orders placed on public holidays. Additionally, any delays caused by strikes or natural causes are not covered under this policy.
- Notification of Delay: In the event of a delay due to unforeseen circumstances, we will notify you promptly and provide an updated delivery timeframe.
- Free Policy: If we fail to deliver within the guaranteed timeframe due to reasons not excluded under this policy, you will be entitled to a full refund of the delivery fee.
- Customer Responsibility: It is the customer’s responsibility to provide accurate delivery information and ensure someone is available to receive the order during the specified timeframe.
- Policy Modification: We reserve the right to modify or terminate this policy at any time, with or without notice.
- Contact Information: For inquiries or assistance regarding this policy, please contact our customer service team.
By placing an order with us, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.
4)Failed Delivery
A delivery attempt that cannot be completed due to reasons attributable to the customer, including but not limited to, incorrect address, absence of recipient, refusal to accept the package, failure to comply with delivery instructions, or not picking up the call of the delivery personnel.
Eligibility: If the customer does not pick up the call from the delivery personnel, it will be considered a failed delivery attempt, and the customer will be charged accordingly.
Delivery Charges: In the event of a failed delivery attempt, the customer will be liable for any additional delivery charges incurred. This includes the cost of the initial delivery attempt. The delivery charges will be calculated based on the standard rates provided at the time of order and any additional costs incurred due to the failed attempt.
Notification & Rescheduling: In the event of a failed delivery, we will notify the customer via the contact information provided. The customer will have the opportunity to reschedule the delivery at an additional cost. Any rescheduled delivery attempts will be subject to the same terms and conditions regarding delivery charges.
Payment of Extra Charges: The customer agrees to pay any extra charges resulting from a failed delivery attempt. These charges will be added to the customer’s account and must be settled before any further deliveries can be made. Failure to pay the extra charges may result in the cancellation of the order.
By placing an order, you acknowledge that you have read, understood, and agreed to these terms and conditions regarding extra charges on failed delivery attempts.
