Terms & Conditions

1) 100 Days Replacement Policy

Thank you for choosing our tech product. We are committed to providing you with a high-quality and reliable device. In order to ensure your satisfaction, we offer a 100 Days Replacement Policy for internal damages only. Please carefully review the terms and conditions outlined below:

Eligibility:

a. This policy is applicable only to the original purchaser of the product.

b. The product must have been purchased from an authorized retailer or our official website.

Coverage:

a. This policy covers internal damages that occur during normal use of the product within 100 days from the date of purchase.

b. Internal damages include malfunctions, defects, or failures that affect the performance or functionality of the device.

c. Any physical damage, water damage, or damage caused by improper use, accidents, negligence, tampering, or unauthorized repairs will not be covered under this policy.

Process for Replacement:

a. In the event of an internal damage issue, please contact our customer support within 100 days from the date of purchase to initiate the replacement process.

b. You will be required to provide the original proof of purchase, such as an invoice or receipt, along with the product for verification purposes.

c. Our customer support team will guide you through the necessary steps for returning the product and obtaining a replacement.

d. The replacement will be of the same model or a model with similar specifications, subject to availability.

Exclusions:

a. This policy does not cover damages resulting from:

i. Accidental or intentional physical damage, including drops, impacts, or mishandling.

ii. Water damage or exposure to liquids.

iii. Unauthorized repairs, modifications, or disassembly.

iv. Any damage caused by improper use, neglect, or misuse.

v. Change of mind or dissatisfaction with the product’s features, design, or performance does not qualify for a replacement under this policy.

Limitations:

a. This replacement policy is valid only for the original product and is non-transferable.

b. The replacement product provided under this policy will not extend or renew the original warranty period.

Discretion:

a. Our company reserves the right to determine the eligibility for replacement based on the provided information and assessment of the product.

b. We reserve the right to modify or terminate this policy at any time without prior notice.

Please note that this 100 Days Replacement Policy is subject to the laws and regulations of the country of purchase. For any further inquiries or assistance, please reach out to our customer support.

2) Refund & Return Policy

Returns

We understand that there may be instances where you need to return a product. However, please note that we do not accept returns after the product seal has been opened, except in cases where the item received is defective or damaged.

If you receive a defective or damaged product, we kindly ask you to contact our customer support team within a year of receiving the item. We may require photographic evidence or further information to validate the issue. Once the defect or damage is verified, we will provide instructions on returning the item.

Refunds

If your return is approved due to a defective or damaged item, we will initiate a refund. Please note that we reserve the right to determine whether a product is defective or damaged based on the evidence provided. The refund will be issued using the original payment method used during the purchase.

Refunds will be processed within 14 days of receiving the returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Non-Returnable Items

We do not accept returns for the following items:

  1. Products with opened or broken seals.
  2. Products that are used, worn, altered, or damaged after delivery.
  3. Items that are not in their original condition or packaging.
  4. Please ensure that you carefully review your order before opening the product seal to avoid any inconveniences related to returns.

Warranty Coverage

Kick products are covered by a limited warranty for a period of one (1) year(6 months for battery) from the date of purchase. This warranty covers defects in materials and workmanship under normal use. If your product is damaged or defective due to manufacturing defects within this warranty period, we are here to assist you.

Warranty Exclusions

Please note that our warranty does not cover the following:

  1. Products that have been tampered with or modified by unauthorized personnel.
  2. Products that show signs of physical damage, including cracks, dents, or scratches.
  3. Products that have been exposed to liquid damage, such as immersion in water or exposure to excessive moisture.
  4. After the initial 6 months from the Date of Purchase, any defects in battery life or other issues related to the product’s battery will no longer be covered under warranty.

Warranty Claim Process

If you believe your Kick product is damaged or defective under normal use within one (1) year of purchase, please follow these steps to initiate a warranty claim:

  1. Contact our customer care service at customer.care@kick-lifestyle.shop or leave a message on +977-9820810020. Provide details of the issue, including the product model, purchase date, and a brief description of the problem.

  2. Our customer care team will guide you through the warranty claim process and may request additional information or evidence to validate the issue.

  3. If the warranty claim is approved, we will provide instructions on returning the product. Please ensure the item is securely packaged to prevent any further damage during transit.

  4. Once we receive the returned item, our team will assess it for eligibility under the warranty policy. If the product is deemed eligible for warranty coverage, we will repair or replace it at our discretion.

Please note that you will be responsible for any shipping costs associated with returning the item for warranty service.

Limitations of Liability

Kick’s liability under this warranty is limited to the repair or replacement of the product as determined by our technical team. We are not liable for any incidental or consequential damages arising from the use or misuse of our products.

This warranty is valid only for the original purchaser and is not transferable.

Terms & Conditions

Thank you for choosing our tech product. We are committed to providing you with a high-quality and reliable device. In order to ensure your satisfaction, we offer a 100 Days Replacement Policy for internal damages only. Please carefully review the terms and conditions outlined below:

Eligibility:

a. This policy is applicable only to the original purchaser of the product.

b. The product must have been purchased from an authorized retailer or our official website.

Coverage:

a. This policy covers internal damages that occur during normal use of the product within 100 days from the date of purchase.

b. Internal damages include malfunctions, defects, or failures that affect the performance or functionality of the device.

c. Any physical damage, water damage, or damage caused by improper use, accidents, negligence, tampering, or unauthorized repairs will not be covered under this policy.

Process for Replacement:

a. In the event of an internal damage issue, please contact our customer support within 100 days from the date of purchase to initiate the replacement process.

b. You will be required to provide the original proof of purchase, such as an invoice or receipt, along with the product for verification purposes.

c. Our customer support team will guide you through the necessary steps for returning the product and obtaining a replacement.

d. The replacement will be of the same model or a model with similar specifications, subject to availability.

Exclusions:

a. This policy does not cover damages resulting from:

i. Accidental or intentional physical damage, including drops, impacts, or mishandling.

ii. Water damage or exposure to liquids.

iii. Unauthorized repairs, modifications, or disassembly.

iv. Any damage caused by improper use, neglect, or misuse.

v. Change of mind or dissatisfaction with the product’s features, design, or performance does not qualify for a replacement under this policy.

Limitations:

a. This replacement policy is valid only for the original product and is non-transferable.

b. The replacement product provided under this policy will not extend or renew the original warranty period.

Discretion:

a. Our company reserves the right to determine the eligibility for replacement based on the provided information and assessment of the product.

b. We reserve the right to modify or terminate this policy at any time without prior notice.

Please note that this 100 Days Replacement Policy is subject to the laws and regulations of the country of purchase. For any further inquiries or assistance, please reach out to our customer support.

Returns

We understand that there may be instances where you need to return a product. However, please note that we do not accept returns after the product seal has been opened, except in cases where the item received is defective or damaged.

If you receive a defective or damaged product, we kindly ask you to contact our customer support team within a year of receiving the item. We may require photographic evidence or further information to validate the issue. Once the defect or damage is verified, we will provide instructions on returning the item.

Refunds

If your return is approved due to a defective or damaged item, we will initiate a refund. Please note that we reserve the right to determine whether a product is defective or damaged based on the evidence provided. The refund will be issued using the original payment method used during the purchase.

Refunds will be processed within 14 days of receiving the returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Non-Returnable Items

We do not accept returns for the following items:

  1. Products with opened or broken seals.
  2. Products that are used, worn, altered, or damaged after delivery.
  3. Items that are not in their original condition or packaging.
  4. Please ensure that you carefully review your order before opening the product seal to avoid any inconveniences related to returns.

Warranty Coverage

Kick products are covered by a limited warranty for a period of one (1) year from the date of purchase. This warranty covers defects in materials and workmanship under normal use. If your product is damaged or defective due to manufacturing defects within this warranty period, we are here to assist you.

Warranty Exclusions

Please note that our warranty does not cover the following:

  1. Products that have been tampered with or modified by unauthorized personnel.
  2. Products that show signs of physical damage, including cracks, dents, or scratches.
  3. Products that have been exposed to liquid damage, such as immersion in water or exposure to excessive moisture.

Warranty Claim Process

If you believe your Kick product is damaged or defective under normal use within one (1) year of purchase, please follow these steps to initiate a warranty claim:

  1. Contact our customer care service at customer.care@kick-lifestyle.shop or leave a message on +977-9820810020. Provide details of the issue, including the product model, purchase date, and a brief description of the problem.

  2. Our customer care team will guide you through the warranty claim process and may request additional information or evidence to validate the issue.

  3. If the warranty claim is approved, we will provide instructions on returning the product. Please ensure the item is securely packaged to prevent any further damage during transit.

  4. Once we receive the returned item, our team will assess it for eligibility under the warranty policy. If the product is deemed eligible for warranty coverage, we will repair or replace it at our discretion.

Please note that you will be responsible for any shipping costs associated with returning the item for warranty service.

Limitations of Liability

Kick’s liability under this warranty is limited to the repair or replacement of the product as determined by our technical team. We are not liable for any incidental or consequential damages arising from the use or misuse of our products.

This warranty is valid only for the original purchaser and is not transferable.